This policy applies to CursorShot subscriptions and other purchases completed through Polar. Polar is the merchant of record for those transactions and processes payments, taxes, receipts, and approved refunds. Nothing in this policy limits any mandatory consumer rights that apply to you.
1. Free trials and renewals
A free trial converts to a paid subscription on the date shown at checkout unless it is canceled before the trial ends. Paid subscriptions renew automatically for the selected billing period until canceled. You can cancel at any time to prevent future charges; cancellation normally takes effect at the end of the current billing period and does not by itself refund a completed charge.
2. Refund eligibility
Except where required by applicable law or approved after review, completed transactions are non-refundable. Polar may approve a full or partial refund where required by law, where CursorShot was not delivered, or where a persistent material defect prevents access to the features described at purchase and we cannot resolve the issue. Eligibility may depend on the purchase date, transaction type, country, and whether the digital service has already been used.
3. How to request a refund
Open the Polar customer portal from your CursorShot account or email support@ryuxinenter.com. Include the email address used for the purchase, the Polar order or receipt number, and a short description of the request. Never send full card details or passwords.
4. Processing approved refunds
Polar processes approved refunds to the original payment method where possible. Bank and card-network processing times may vary. Access or entitlement associated with a refunded transaction will be revoked when the refund is confirmed.
5. Billing problems and duplicate charges
If you believe a charge is unauthorized, duplicated, or incorrect, contact us promptly so the transaction can be investigated. A pending card authorization alone does not affect access. A confirmed refund or a chargeback or dispute reported by Polar may suspend or revoke the associated CursorShot access; access may be restored if the dispute is resolved in your favor.
6. Contact
Refund and billing questions: support@ryuxinenter.com.